Steps to repair Outlook data file to resolve reappearing Outlook crashing, hanging or stuck in outbox issues.

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If you are facing recurring issues with Outlook crashing, hanging or messages not sending from the Outbox , then your Outlook data file needs to be repaired.

Outlook data files can become damaged for a variety of reasons (e.g. you computer shuts down while Outlook is running) Microsoft provides a tool to fix corrupted pst/ost files, the programs ScanPST.exe and ScanOSt.exe are included with the Microsoft Office system.

Follow Steps to fix the issue :

    1. First, determine the type of data file Outlook is using (pst/ost).
      You can look in the default location, or use Outlook to help you find it.In Windows 7 or Vista, the default Outlook data file location is:

      In Windows XP and Windows 2000: disk drive:\Documents and Settings\username\Local Settings\Application Data\Microsoft\Outlook

      If you do not see the files in the default locations above, you can use Outlook to identify the file location.

      • In Outlook, to find out which data file Outlook is using, click on File > Account Settings (in Outlook 2010) or Tools > Account Settings
      • Click on the Data Files tab and click on Open File Location or Open Folder for the default profile selected.
      • At the top of the windows file browser, select and copy the directory address of that file (folder location, e.g. C:\Users\Name\AppData\Local\Microsoft\Outlook\ ) and remember the specific file name (e.g. outlook.ost or outlook.pst)

If your Outlook data file is greater than 2GB, then you will first need to run a truncation tool (see additional instructions below)

  1. Close Outlook
  2. Now run the corresponding ScanPST.exe or ScanOST.exe program.If you are using Outlook 2010, you will always run ScanPST.exe. This file can be run from Windows > Start menu, by browsing to this file folder: C:\Program Files (x86)\Microsoft Office\Office14\SCANPST.EXE (remove the (x86) if running 64-bit Office)

    If you are using Outlook 2007, choose the program C:\Program Files (x86)\Microsoft Office\Office12\SCANOST.EXE (or SCANPST.EXE)

    For Outlook 2003, choose the program C:\Program Files(x86)\Common Files\System\MSMAPI\1033\SCANOST.EXE (or SCANPST.EXE)

  3. Now enter the complete path and Outlook data file name (from step 1 above)
    Click Start. This may take a while to run If you get errors, rerun it when completed, until no errors are reported. You can call at toll free number 0800 820 3300
  4. If you are using multiple Outlook profiles (sending from more than one email address) however, you should re-run this tool for each Outlook data file on your system. You can identify these using Steps 1.1-1.3 above, selecting each of the profiles you use, then choosing Open Folder Location to get the path and specific filename.
  5. After the repair, restart Outlook

Still the problem occurs?  If yes than let our Experts get engage with it, We have professional team of Microsoft certificated technicians who can solve almost all problems related to Microsoft Outlook, Outlook 365, Just call at our toll free number. Microsoft Outlook tech support can resolve thousands of outlook related issues.

Contact Microsoft Outlook Support Number UK

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You can reach Microsoft Outlook support at Microsoft Outlook support UK toll free number at 0-800-820-3300 or visit the Microsoft Support UK website to learn more.

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